Twitter as Customer Relations?

So yesterday (April 27th) I was on Twitter when I saw this from missrogue “ Dear @brightkite, you should sit down with me, @kevnull, @quepol and others using your service and we’ll help you find your way. :)” The thought really just hit me.

Now, I may be WAY behind the curve here, but I thought, could these companies, such as brightkite, zappos, and many others use Twitter for feedback and other information from customers. My answer came when brightkite replied setting up a chat room with the three people above, and any one else who had feedback.

So I figured, that if people voiced out against some of the things these companies were doing with their updates, and how their sites were working, as long as these companies actually listen and use the influence that many of these big time bloggers have, they could make incredible progress.

If you or your company is not yet on Twitter, try it out, it’s free and you can get great responses on your business layout, compatibility, flow, everything.

it worked for Brightkite and Zappos so try it, it can’t hurt