The Art of Selling and Up-Selling

April 30th, 2008 | Published in Business

To continue with yesterday’s post, I go into the Art of Selling, and more importantly UP-Selling.

When it comes to sales, you’re not selling the product, you’re selling yourself. That’s almost common knowledge but sometimes it slips even the most experienced salesperson. The keys to selling are such:

Know what you’re selling – Memorize exactly what you’re attempting to sell. Don’t keep a cheat sheet with you because the client will see it, and immediately their trust and confidence in your abilities and the company go down.
Sell Yourself – As always, keep yourself well groomed, and ready to impress the client. Try a 3-Piece Suit. It gives off the vibe that you’re not there to be a liaison for the company, but you’re there and you mean business. Be kind, courteous, and literally woe the client into you, and your product.
Location, Location, Location – Set up any meetings to focus the client, on you and your product. Give them samples of what they could enjoy if it’s a product. If it’s meeting space, try holding the meeting in there, let them experience what they’re trying to buy.

Next comes the art of Up-Selling.

Once you’ve wooed your customer into the sale, and you have them committed. Up-Sell. This is truly an art. You have to have the ability to know what the customer could want in addition to what they already have. I work in Hospitality a lot so for me up-selling is going from water to soda’s and wine and coffee. Or from the regular buffet dinner, to individual catering plates. You really want to establish a relationship with the customer that gives them confidence in what you’re selling to them. Always offer them something better, and sell it just as you would the normal product.

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