Social or Social Media?

With all the hype on Social Media, I feel like there is one thing that can tend to be lost. That is the fact that we have to actually be SOCIAL, for social media to work.

This tends to show it self that so many people are Twittering Away, and posting their blogs, and writing notes on Facebook, meeting people through LinkedIn, adding new locations on BrightKite, that we forget about face-to-face interactions.

I find the face-to-face interactions come from things like PodCamps. This is where many bloggers, companies, and many social networkers come together to find new ideas, new topics, and discuss the many happenings of Web 2.0.

My point today is that these many Social Applications should really try to interconnect these many groups within their online communities, similar to PodCamps. Though with Facebook, this could come to true “Facebook Stalking”. But  point being, let’s not forget our true interactions, discussions and conversations that really keep people tied together.

Twitter as Customer Relations?

So yesterday (April 27th) I was on Twitter when I saw this from missrogue “ Dear @brightkite, you should sit down with me, @kevnull, @quepol and others using your service and we’ll help you find your way. :)” The thought really just hit me.

Now, I may be WAY behind the curve here, but I thought, could these companies, such as brightkite, zappos, and many others use Twitter for feedback and other information from customers. My answer came when brightkite replied setting up a chat room with the three people above, and any one else who had feedback.

So I figured, that if people voiced out against some of the things these companies were doing with their updates, and how their sites were working, as long as these companies actually listen and use the influence that many of these big time bloggers have, they could make incredible progress.

If you or your company is not yet on Twitter, try it out, it’s free and you can get great responses on your business layout, compatibility, flow, everything.

it worked for Brightkite and Zappos so try it, it can’t hurt