Tag Archives: Business

Bad Management

Okay so I’m done with working at the Hilton, for the summer. Which I am somewhat thankful for. However, at the same time, they were an Amazing place to work for and the people were awesome. I think though, that there were some management things that could have been taken care of on a much more professional level. So from my point of view as an employee under management, here are my suggestions to anyone for increasing their management skill.

First off read as many of these as you deem applicable.

The Managers Handbook

Next – Be understanding. Yes there are people under you but you have to realize they’re probably working their way up. Don’t sit there and become some power hungry mongeror and push them around thinking they’re your little peons. They’re not. They’re people just like you, understand that they like to see you doing some work besides just pushing them around asking them to do various tasks.

Chill the Attitude Dude

I had a major problem with my manager in this one. We came under new management recently and our new GM apparently had a lot of catching up to do. But this gives her no reason to be some supreme bitch to me. I was never really bad at my job. I made my mistakes, but I fixed them. If people make a mistake help them learn, don’t just bitch at them and tell them they suck at their job. That won’t help you or them at all.Be constructive, be supportive, don’t go around being pesky and bitchy, you probably won’t solve anything. Think Empathy.

Constructive Criticism

Be more on the Constructive end of the criticism. Remember you want to increase the productivity of your business, so the more you can help your employees be better at what they do, they better off your business will be.

Hotel Social Network

Chris Brogan today mentioned hotels having a social network of their own. As I am Front Desk and Part Sales Associate for Hilton Garden Inn Durham – Southpoint, this really took me and made this post. My suggestions are as such:

MashupBrightkite with Twitter and the hotel companies, Starwood, Hilton, Marriott, and the other majors. Give them a division of BrightKite, this would keep people in the hotel connected. This could yield to coworking, productivity, new connections etc.

Bring in the Companies – Use the new program to have links on the hotel’s main website, similar to a hotel’s blog the guests can connect through there and intermingle.

Connect the Hotels First – Bring the hotels together first on a blog or twitter, etc. Let them talk to eachother to get new ideas, suggestions, and management tips. Through this, the management or customer service can connect to the guests themselves. This relates to Southwest, Zappos, JetBlue and other companies being online to help.

Text to Hotel – With this service, allowing people to text an arrival time to the hotel’s blog, or social network, they can text in an arrival time allowing the hotel to be better prepared on Check In. This happens a lot that people want to check in early but they cannot because the hotel is not prepped for an early check-in. Allowing the hotel to be prepared comes in great hand.

Professional Networking – Think LinkedIn Live once a month, at your local hotel. Professional meetings through the hotel’s website!

What do you think? Would these ideas work?

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