Greg de Lima

Being able to interpret CRM in a social era isn’t much different than caring for the relationship before social media became a huge source for inbound and outbound marketing. The delicate balance between using the data available, whether demographically, socially, or implied, and using what might seem like common sense for most causes your relationship [...]

Customer Service for a small business tends to be somthing difficult but also something obtainable. There are a couple focus areas and these are key to keeping your customers happy, while not going bankrupt. Telephone Kindness There have been too many times when I have called a small business and I get someone on the [...]