My current job at the Hilton Garden Inn – Durham/Southpoint is a pretty nice hotel. But, we are having some difficulties bringing our Front Desk score above an 80%. So my questions to many of you bloggers, Twitterers etc. are:
- What do hotel front desk staffs do for you to make your stay better than ever?
- What do they do to make it better?
- If something goes wrong what is the best thing they can do for you?
Now don’t get me wrong, we are an amazing hotel and have amazing staff. We ARE a brand new hotel (6 mo.) But I know many of you stay in hotels often and run into many things. What kind of suggestions or comments do you have?
